Politique de remboursement

At CaptainRC.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return process to ensure your peace of mind.

Return Eligibility:

To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
Returns must be initiated within 15 days from the date of delivery.

Non-Returnable Items:

Certain items are not eligible for return due to hygiene reasons, safety concerns, or manufacturer restrictions. These may include but are not limited to:
- Opened or used products
- Customized or personalized items
- Gift cards
- Clearance or final sale items
Due to shipping regulations, all drones has been disassembled and packed into one package, rather than shipped as a ready-to-fly unit. As this is a regulatory requirement, we regret that returns are not accepted once shipped. Assembly instructions are provided, and we offer full online support to help you set it up. Please understand before ordering.

Return Process:

Contact our customer service team at service@captainrc.com to initiate the return process. Please provide your order number and reason for return.
Once your return request is approved, you will receive instructions on how to return the item(s).
Pack the item(s) securely in the original packaging, and ship it back to us using a trackable shipping method.
Upon receiving the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
If the return is approved, a refund will be issued to your original payment method within [number of days] days. Please note that shipping costs are non-refundable.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item(s).

Exchanges:

We do not offer direct exchanges. If you need a different item, size, or color, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate, with no additional cost to you.

Non-Covered After-Sales Protection

Non-product quality issues causing failure and damage.

Damage caused by circuit modification or improper matching.

Damage from private modifications or dismantling.

Damage from incorrect installation or use.

Important Notice

International import may require materials for customs clearance in some countries.

If goods are returned due to the customer's failure to cooperate with customs clearance, resulting shipping costs will be borne by the customer. We can provide a full consumption list and required certificates. Contact us if customs need it.

If the return is consumer-caused, the consumer is responsible for the shipping fee. The fee depends on the chosen express company.

If the goods received are damaged or incorrect due to our fault, the consumer is not required to bear the shipping fee.

No restocking fee will be charged to consumers for returned products.

Unreceived Goods Refund Request
If you have not received your order despite it being marked as shipped, please contact us within two days of the logistics status showing "out for delivery"or "delivered".

If the package cannot be delivered due to incorrect address information, inability to contact the recipient, or other customer-related issues, the logistics company may return or destroy the package. In such cases, we cannot issue a refund.

If the local logistics provider confirms successful delivery but you claim not to have received the item, we are unable to process a refund. However, we may offer compensation as a goodwill gesture.

In the event of lost packages or failure to deliver by the logistics company, we will coordinate with the carrier and provide appropriate compensation to you.

Cancellation Policy

Orders can be cancelled before product processing for a full refund.

Once the product has been shipped, we cannot cancel the order.

Customized products cannot be cancelled.

European Union 14-Day Cooling-Off Period
If you are a consumer based in the European Union and your order is shipped to an EU address, you have the right to cancel or return your purchase within 14 calendar days of receiving the goods, for any reason and without providing a justification.

Conditions for Return:

The item must be in the same condition as you received it: unworn, unused, with all original tags attached, and in its original packaging.
You must include the receipt or proof of purchase.
Return shipping costs shall be borne by you, unless the return is due to our error (e.g., wrong or defective item).

How to Exercise Your Right:
To initiate a return, please contact us at service@captainrc.com within the 14-day period to obtain a return authorization and the return address. We recommend using a trackable shipping service, as we cannot guarantee receipt of your return without tracking.

Refunds:
Once we have received and inspected your returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days from our approval. Please note that your bank or credit card issuer may take additional time to post the refund to your account.

Late or Missing Refunds:
If more than 15 business days have passed since we approved your refund and you have not received it, please contact us at service@captainrc.com.

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