At CaptainRC.com, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return process to ensure your peace of mind.

Return Eligibility:

  • To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging.
  • Returns must be initiated within 15 days from the date of delivery.

Non-Returnable Items:

  • Certain items are not eligible for return due to hygiene reasons, safety concerns, or manufacturer restrictions. These may include but are not limited to:
    • Opened or used products
    • Customized or personalized items
    • Gift cards
    • Clearance or final sale items

Return Process:

  1. Contact our customer service team at [contact email/phone number] to initiate the return process. Please provide your order number and reason for return.
  2. Once your return request is approved, you will receive instructions on how to return the item(s).
  3. Pack the item(s) securely in the original packaging, and ship it back to us using a trackable shipping method.
  4. Upon receiving the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria.
  5. If the return is approved, a refund will be issued to your original payment method within [number of days] days. Please note that shipping costs are non-refundable.

Return Shipping Costs:

  • Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, defective product).
  • We recommend using a trackable shipping method and purchasing shipping insurance to ensure the safe return of the item(s).

Exchanges:

  • We do not offer direct exchanges. If you need a different item, size, or color, please initiate a return for the unwanted item(s) and place a new order for the desired item(s).

Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as appropriate, with no additional cost to you.

Contact Us:

  • If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We're here to assist you!

Policy Updates:

  • We reserve the right to update our return policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for shopping with CaptainRC.com!

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