Welcome to CaptainRC.com! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services.

Order Processing Time:

  • Orders are typically processed and dispatched within 1-2 business days after payment confirmation.
  • Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Transit Times:

  • We offer a variety of shipping options, including standard and expedited shipping.
  • Transit times vary depending on the shipping method selected and the destination.
  • Estimated delivery times will be provided during the checkout process for your convenience.

Shipping Rates:

  • Shipping rates are calculated based on factors such as package weight, shipping method, and delivery destination.
  • Free shipping may be available for orders that meet certain criteria, as specified during checkout.

Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
  • You can track the status of your order using the provided tracking number on our website or through the carrier's website.

International Shipping:

  • We offer international shipping to select countries.
  • International orders may be subject to customs duties, taxes, and import fees imposed by the destination country. These charges are the responsibility of the recipient.

Shipping Restrictions:

  • Some products may be restricted from international shipping due to regulations or carrier limitations.
  • We do not ship to P.O. boxes or APO/FPO addresses.

Shipping Address Accuracy:

  • Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues.
  • We are not responsible for orders that are delayed or undeliverable due to incorrect shipping information provided by the customer.

Order Modifications and Cancellations:

  • Once an order has been placed, modifications or cancellations may not be possible. Please contact us immediately if you need to make changes to your order.

Lost or Damaged Shipments:

  • In the rare event that your order is lost or damaged during transit, please contact us promptly. We will work with the carrier to resolve the issue and ensure your satisfaction.

Contact Us:

  • If you have any questions or concerns about our shipping policy, please don't hesitate to contact our customer service team. We're here to assist you!

Policy Updates:

  • We reserve the right to update our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Thank you for choosing CaptainRC.com for your RC hobby needs!

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